With a rising number of mobile clients, data protection in transactions is paramount.

Message Matrix empowers clients to chat with staff and authorise transactions instantly through biometric approval, eliminating frustrating telephone hold queues.

Message Matrix is a flexible tool that allows for easy integration with your current Customer Relationship Management Systems (CRMs), backend payment setups, cloud services, and more. Centralise all your data management by syncing all essential tools and systems, and enhance your internal processes.

Message Matrix’s unique Message Switchboard is an evolution of the traditional telephone switchboard. This powerful feature empowers organisations to manage client relationships more effectively.

Using QR codes, inbound messages can be quickly routed to the appropriate staff or team, ensuring faster resolutions and a low-friction experience for clients.

With our patented architecture, staff members can easily add and remove colleagues from the conversation, bringing quicker resolutions for clients. Message Matrix also enables staff members to collaborate and seek advice from colleagues without compromising contact details.

Unlike email or other messaging platforms, Message Matrix’s product solution acts as a centralised hub, enabling staff to control the client relationship by limiting access to colleagues’ contact details and ensuring all communications continue to flow through the initial staff member.

With market-leading security and privacy scores, Message Matrix offers a highly secure messaging platform that prioritises data security and compliance with industry regulations. Customers can communicate with their clients using popular messaging apps while ensuring the privacy and confidentiality of their conversations.

Through a partnership with GlassWall, our platform offers ultra-secure document sharing within message threads. This additional feature protects users from viruses, malware, and other threats, ensuring a safe communication environment.

Message Matrix’s platform allows for seamless voice and video calls, without the need to download additional software. Make the most of remote collaboration and real-time discussions with high-quality calls. Whether it’s a quick check-in or a detailed discussion, our video and voice call feature provides a versatile communication platform that adapts to your specific needs.

Our system also includes automated Transcription Tools for multi-language voice-to-text transcription that is fully auditable and recorded. Enjoy accurate documentation that can easily be repurposed for various uses and detailed record-keeping.

Similar to the convenience of Direct Dial Extensions, our QR code system can efficiently route messages to the right staff resource, streamlining interactions.

Elevate your internal processes and enhance your marketing strategies by coupling targeted QR codes with your latest campaigns.