Add or Remove Colleagues

With our patented architecture, staff members can easily add and remove colleagues from the conversation, bringing quicker resolutions for clients. Message Matrix also enables staff members to collaborate and seek advice from colleagues without compromising contact details.

Unlike email or other messaging platforms, Message Matrix’s product solution acts as a centralised hub, enabling staff to control the client relationship by limiting access to colleagues’ contact details and ensuring all communications continue to flow through the initial staff member.